Enroyale Global Services Limited, is recruiting on behalf of its client to fill the position below:

Job Title: Female Customer Service Representative

Job Description

  • The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services.

Responsibilities

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Recommend potential products or services to management by collecting customer information and analysing customer needs
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Assist with placement of orders, refunds, or exchanges
  • Inform customer of deals and promotions
  • Handle changes in policies or renewals

Requirements

  • Applicants must have a degree in Business Management or any other related course
  • Proven customer support experience or experience as a client service representative.
  • Applicant must have at least minimum of 2 years relevant experience

Skills, Abilities and Knowledge:

  • Interpersonal skills
  • Communication skills – verbal and written
  • Problem analysis and problem-solving
  • Attention to detail and accuracy
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of character

Remuneration Salary: N 50,000 Application Closing Date Not Specified.

How to Apply

Interested and qualified candidates should send their applications and CV’s to: Careers@enroyale.com

Note: Applicants must be resident in Abuja